Address: House of Brides 607 East Golf Road Schaumburg, IL 60173. House of Brides has the largest online selection of wedding, bridesmaid, mothers & special occasion dresses at the lowest prices guaranteed. Reviews of House of Brides "I will start by saying I really only leave a yelp review if.

How about even for two hours until my mom gets off work? I am skeptical about that information because if the manager isn't present then no one at the store can check for order statuses? I asked her what they were going to do since she has told me for the last 2 days that only the manager can give me the tracking number. I bought my bridal gown here. I came prepared and organized with print offs from House of Brides website. I can't get it off my mind.

SO, of course sales lady finds me the dress I've been picturing. Say GOOD BYE to future customers. See the for more information.

Come to find out, Margie had put my dream dress on 3 of my girls backwards!

  1. Additional information is available in this.
  2. Also a couple of the dresses came in missing the hook at the top of the zipper on the back on the dress.
  3. And I DO care that comment came from a result of me asking her to share my special day.
  4. And the only reason why it came in then was because I called them everyday for 2 weeks.
  5. As a more mature bride, I didn't feel as if I were as important as a younger bride customer.
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    ESPECIALLY when you are in an industry where you are visited by women who are extremely conscious of how they look and feel in dresses that are sold in your store. Fill out the CAPTCHA to continue searching on Whitepages. First off she never once introduced herself to us and basically just rushed us all out.

    It was pressed and cleaned very nicely and I loved the design of the dress, but I really think the management needs to see the customer service issues which I think has to do with more staff and/or better scheduling to give customers a better experience. Its the HORRIBLE customer service! Let me tell you a little bit about HOB. Make sure your information is up to date.

    • If it does, follow its instructions to enable Location Services for Safari.
    • House of Brides Couture is a wedding Dress shop from Illinois servicing weddings throughout the local area, including Chicago, Rockford, and Orland Park.
    • Spoke Spanish and made my mom feel right at home!
    • I informed the staff and they checked their records and tried to convince me it was the dress I ordered - it wasn't.

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    I received my package and was very happy; and when I opened it my wedding shoes were not there. I saw one dress that I saw at another shop and it was priced the same, would never purchase from House of Brides if I had the option for the same price elsewhere. I spoke to some lady named Gay over email and over the course of 6 or 7 emails, she basically went from "Yes!

    When I spoke to their customer service, they claimed that the manufacturer (Bari Jay) was backed up and filling orders late. When my MOH picked up the dress it was reversed the dress was white and with teal lace. Who was in from out of town and we had a horrible experience. Yeah, as if they would be accommodating with that too.

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    In the meantime, I am still not convinced this is my dress. Integrity is the foundation of trust between a goods or services provider and their customers, and House of Brides seemingly is not even remotely interested in trying to appear to have any integrity. It is a big risk to trust them with your dresses as they do not value you as a customer. It was one of the first few dresses I tried on, and both myself and my mom just fell in love with this dress right away!

    My 7 bridesmaids got their dresses from here and we are very disappointed in the services, their expertise, and their professionalism. My experience here was Wonderful! My problem was the seamstress. My review is a little late (I went back in October) but figured better late than never! My veil as well, did not arrive until a week and a half before the wedding. NO CALL AGAIN TODAY FROM ANYONE! Now, one of my bridesmaids is trying to get her dress altered.

    Click OK, then refresh this Yelp page and try your search again.Coincidentally, the tuxedo place next door, Modern Tuxedo, is fantastic.

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    I just wanted to prove to everyone that this company does not care, so be cautious when you give them your business. I made an appointment and then. I made an appointment for the Tuesday before my wedding, but then decided to also come in Monday to make sure that my dress would fit and I would never have to come back to this awful place after Tuesday.

    I have also called corporate. I have called 3 times (including an hour ago) and sent out 5 emails in total regarding this issue (one call a month and several emails back and forth). I have called the manager again.

    The group behind us were given glasses of champagne before they left because they said yes to the dress! The problem is the dress is fitted so it needs to be taken in 2 inches everywhere. The sample dresses were in pretty bad shape, and I know that isn't what you're getting but it would be nice to try on something that was in better quality (hence minus one star). The second dress I tried on turned out to be the dress!

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    She says why are you here. She scoffed at me and said this is a waste b/c we dont label our inventory at the store the way they have it online, so you wasted your time. She scoffed at me and said this is a waste b/c we dont label our inventory at the store the way they have it online, so you wasted your time. She seemed nice enough. She took us to a rack of sample dresses, many that were stained or in poor condition and said "Look at them, you might find something in your price range.

    Five of the other six dresses are all incredibly inaccurate in regards to size. For a manager, she is not very helpful and does not return your calls. For that apt I also had to wait quite awhile for them to meet with me for me to try on the dress. Heads up: From now on, other Yelpers will be able to see how you voted. Heads up: From now on, other Yelpers will be able to see how you voted. House of Brides Couture, Naperville/ Aurora 630-631-5200 HouseofBrides.

    The dresses they did have were all quite lovely, but again, not even close to the variety on the website. The first email was introductory, the second asked for substantiating receipts for the additional alterations, and the final indicated that they had reviewed "my file" and would be reimbursing me for $100. The front band was professionally measured. The front desk staff did the best they could to be helpful.

    1. At the top-right hand corner of the window, click the button with three dots on it, then Settings.
    2. BBB Business Profiles are subject to change at any time.
    3. But so very glad the bride didn't get her dress from here because it probably would've been a hassle as well.
    4. But the next appointment available was the following week, as in, the week of my wedding.
    5. By the tailor and was 2" on one side and 2 1/2" on the other which was totally noticeable!
    6. That would have been two days ago. That's cutting it way too close. The alterations manager did my alterations and she ruined my dress by taking it in two inches too much. The dresses are very dirty, to the point where some appeared to be yellow (EW!

      We have addressed your feedback with management and the employee. We invite you to contact Customer Relations, to further discuss your issue. We were repeatedly told "It will be in in 2 days" for over a month. We were very frustrated at that point. We're happy to hear Iwona was able to reassure the bride and wish all the best to her. When I checked my email, it had sent me 2 separate emails for 2 separate order numbers.

      She helped make this whole transition smooth and easy. She listened to what I was. She said "There are only a few dresses in that price range on the website like sheath dresses for destination weddings.

      You would think someone at a manager status would be more caring towards customers. Your wedding is the most important day of your life and this place will rip you off and sell you second hand goods!

      WORST CUSTOMER SERVICE FROM A BUSINESS I HAVE EVER ENCOUNTERED! We accept walk-ins based on availability. We felt rushed through it all and when we had a question she was nowhere to be found.

      The wedding is 3 weeks away. The worse part is that they told her there is nothing she can do and just have to get it altered. Then I went to "that other bridal mill" and had WORSE customer service so it was back to HOB. There are A LOT of negative reviews on this place and I didn't pay attention until after purchasing my dress. There were lovely stages surrounded by mirrors to look at yourself in.

      • " Alterations regularly take 6-8 weeks!
      • A Bari Jay bridesmaid dress is what your wedding party wants to wear for your big day!
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      Oh yeah, remember to bring cash or check, because it's a 2% charge on any credit cards. Pour nous informer du désagrément. Prior to making an appointment I looked on the House of Brides website and was pleasantly surprised to find that the were 513 dresses listed that were $500 and under. Purchased/Ordered my dress in summer of 2014 for my wedding in April 2015. Refresh this Yelp page and try your search again. Reviews on ConsumerAffairs are verified.

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      Sophia Tolli Bridals wedding dresses are glamorous, Red Carpet worthy styles with dramatic, Couture designs from body contouring mermaid to exquisite ball gown silhouettes. Thank you, Tuya - everything was perfect! That same evening I went home and tried on the gown to show my husband and he agreed that the dress was too short and that the back section was too tight and looked very unflattering.

      Many thanks to House of Brides Couture! Margie did call me back, however. Maria with House of Brides was an amazing sales person. Merchandise available on differs from the merchandise found in House of Brides Couture salons and thus, pricing will also vary. Monday before the wedding, I come in and my dress is too big and basically back to the original size, without alterations.

      I'm writing this review to because I almost skipped this store due to the overwhelming horrible yelp reviews, and I'm glad I didn't because I had a very good experience here overall. IT WILL make your wedding planning go that much smoother. If this shop really felt the need to address this issue they would have addressed our individual concerns directly. If you google them, you will find numerous complaints not just on Yelp.

      1. As we were walking out she pointed to a couple of dresses on the mannequins and said " These are the style of dresses you said you like but they are $890.
      2. At least I had something formal to wear on my wedding day.
      3. She advised me that my MOH's dress only came in black or white lace and not the teal lace that I wanted. She asks me why I even want to try the others on when I like this one so much. She does not explain to you the dress process in terms of delivery and specifications. She felt that several of the dresses were not right for me and refused to pull them.

        They kept giving us the run around. They were beyond awesome! They were patient and knowledgeable and took the time to show me 50 some dresses before I made my decision. They worked their butts off to find me the right dress for me. This consultant had the worst customer service and the overall atmposhere was tacky. Update: I sent an email to their customer relations. Upon arrival, Alicia was nice at first, however, Very Pushy and unprofessional.

        Complete the test, prove you’re a real human, and we’ll send you along to Whitepages. DON'T WASTE YOUR TIME. Designers work on individual production schedules and most often deliver orders approximately 4-weeks prior to the event date. Did I have them alter my dress? Did they apologize for the inconvenience and hassle? Didn't matter that this issue was not my fault. Don't think that it won't be you - the rumors of how bad House of Brides is are actually true.

        Com and add important information about your business online.Com features designer bridal, bridesmaid, special occasion gowns and more for Brides around the World.Com makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof.

        I emailed BILL LEVKOFF directly and got NO RESPONSE! I explained that I travel for work and needed to schedule in advance. I found a bridal shop called Haute & Co that advertises for cuvry women. I had asked her to leave the stomach section alone so that it allowed for two more weeks of tummy growth. I had to explain multiple times, that no I will not be starting an order. I had to go pick up a tux for a friends wedding.

        Chris only offered to give me a dress off the rack that was not in my color or in lace.

        I made my appointment 2 1/2 months in advance and shared some specific information, to the reservation person, such as the fact I purchased a gown that i wanted to bring as an example and use as a starting point to determine what did and did not workout for my body. I placed a series of orders for bridesmaids' dresses which were received by House of Brides on June 14, 2010 which apparently did not get sent to the manufacturer until July 16, 2010.

        She was able to help add the right accessories that looked amazing on me. Since she stated that my MOH dress did not come in teal, I was ok with the dress being teal all over with ivory lace. So we decided on a dress and now it's time to order the color, long story short- I was in between 2 colors, and told Alicia I would call her later the night(of the deadline) because I wanted to stop into the house of Brides in the city to see the difference between the colors.

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        I worked with Tony again and it was actually my sister who found a dress in their stock that looked like my dream dress. I would appreciate a response specific to the concerns I expressed. I would be willing to bet these ladies don't have nice things to say months later when dresses still aren't in. I wouldn't give HOB any business and have a feeling they'll be going under eventually with all these negative reviews and their bad reputation.

        I told them I wanted to get my dress as soon as possible because it will need shipped and I will have to find someone to do the alterations. I walked in for my appointment and was greeted promptly by the receptionist. I was hesitant to purchase a gown here because of the negative reviews. I will start off by saying that I LOVE my dress, as did a lot of other people at the wedding.

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