If you have a Virgin Media query, you can find all our contact numbers here, including. Account and Billing; Broadband; TV; Phone; Mobile; Moving Home; Buying or Upgrading; Something else. Online Help and SupportOur extensive online knowledgebase has articles, videos and.
If you need simple answers to straightforward questions, Virgin Mobile's website is easily your best bet, and you can track down some more advanced questions about devices, too. If you need to reach a live care representative, dial Virgin Mobile customer service phone number 1-888-322-1122. If you own a Virgin Mobile phone or use their plan, call *611 on your device to reach Virgin Mobile customer care.
During a weekday afternoon, I spent nearly half an hour on the phone trying to get instructions on how to turn on the Galaxy S7's always-on display. ET on a weekday connected us with another rep in the Philippines. ET, I finally reached a phone representative based in the Philippines. First, a rep in the Philippines took several minutes to search through her resources to find an answer.
Als je op de website klikt of op de website navigeert, ga je ermee akkoord dat we op en buiten Facebook informatie verzamelen via cookies.
Anybody can use the form to write the message to the company’s support team. But at other times, just tracking down basic information can prove frustrating. But from what we saw, the forums seemed to include mostly specific complaints where posters were instructed to contact Virgin for further help. But like every wireless provider, the real test is how easy it is to speak with a human representative when you have a problem.
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Virgin may not have an online-chat feature, but at least the carrier is responsive on Facebook. Virgin once featured how-to videos on basic topics on its support site, but those videos seem to have vanished. Virgin's Facebook rep seemed friendly and thorough, offering step-by-step instructions, additional information related to my question and follow-up support.
You can only upload a photo or a video. You can only upload files of type 3GP, 3GPP, MP4, MOV, AVI, MPG, MPEG, or RM. You can only upload files of type PNG, JPG, or JPEG. You can only upload photos smaller than 5 MB. You can only upload videos smaller than 600MB. You may just want to speak with a human being, though, which you can do between 7 a. You're greeted by a recording that suggests you first check the Virgin website and use the site's forum to answer questions.
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- (The carrier has information on more than 100 devices, from newer flagships to aging flip phones.
- (This feature is also missing from Boost Mobile, which — like Virgin — is owned by Sprint.
The phone connection became worse, with the call cutting in and out enough that I needed to repeat myself more than once. The phone connection was spotty, and there seemed to be some details lost in translation. Then Press #, then 3, then press 5, then keep pressing 0 for each subsequent prompt until you are transferred to a live customer service agent. There is Virgin Mobile customer service email listed on file. There is no Virgin Mobile customer service chat option on its website.
Visit the website to shop for devices like iPhones, Android smartphones, PayLo phones, and accessories. Waiting time of the line does not exceed 4-5 minutes, so you can talk to Virgin Mobile representative. We are experiencing some problems, please try again. We explored Virgin's website, the carrier's preferred method for providing support.
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Another feature that's sorely lacking on Virgin Mobile's site is online chat.
But you can't just press "0" or say "operator" to do so, as some companies' automated systems allow. Chat support helps users access the information they need quickly, and chances are the younger consumers who seem to be the company's focus will expect chat support when they go to Virgin Mobile's website. Clients of this wireless provider. Com is no way associated with any of the companies or brands on this site unless explicitly stated.
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Get past all of that, and you're greeted by a phone tree offering several options for topics that you could be calling about. However, this cell phone provider has a special online email form at virginmobileusa. I did get an answer on my question about checking data usage on the phone, though I was told, incorrectly, that I could see only the latest month's total.
- A note in the @VirginMobileUSA bio directing customer-support tweets to @VMUcare might have saved us some time.
- About 10 minutes after my reply, I got the detailed response I needed.
- About 6 hours later, we got a response from @VirginMobileUSA asking us to send our question to a different handle.
- Affordable PayLo plans are very popular among people.
In fact, I could see data from prior months as well. Instead, the company is now more focused on pushing you into its online forums to find answers to questions. Interacting with Virgin Mobile on Twitter was a bit more complicated. It feels like a step backward for the service.
I need a phone soo bad i will die without one no joke and im not just saying that because im a typical person i also ned it incase of emergency you know what i mean. I need a phone soo bad i will die without one no joke and im not just saying that because im a typical. I used it to find answers to questions such as how to manage the always-on display for a Galaxy S7. I went to the on the social networking site to post a question about the Galaxy S7's always-on display option.
Millions of Americans use its VM unlimited plans, 3G/4G LTE Broadband2Go plans, as well as affordable and cheap PayLo service plans. My frined did an online chat with virgin mobile to help find the perfect phone and now i want to but my problem is i cant find it and she said it would just pop up and it didn't help i need help right away. Often times, phone companies change their customer service numbers and keeping up with that can be a challenge.
All you need to do is to provide your name, cell phone number, account type, active personal email, and specify how you can be assisted and what kind of help you need from Virgin Mobile support representatives.
If you found another number to call, we also want to know. If you got to a live person using another method, please tell us how, so we can update our information. If you have a different number than the one we have provided above, please add it below. If you have more questions about the company and its products, contact Virgin Mobile customer service.
Also, the page lists many ongoing promotions and deals.Also, you can send an email message to the company on its Virgin Mobile Facebook page.Alternatively, the consumers can refer to an online form that can be found in “Contact Us” section at.
Dig into Virgin's website, and you'll find step-by-step instructions with animated screenshots for the basics, like how to pair your phone with a Bluetooth device or install an application. Dig into Virgin's website, and you'll find step-by-step instructions with animated screenshots for the basics. Disclaimer: Customer-Service-Live. Do you have questions like the ones below, if you do we can assist?
When we first contacted the company on Twitter about how to check data usage, we used the carrier's Twitter handle. When you need to contact Virgin customer care, use its phone numbers or other ways listed here. Where we are not able to help we will have someone call or email you back within 24 hours. Within 10 minutes, I got a response back asking which feature I wanted to set as always on. You can find this form here://www.
The company's social media accounts are responsive, which should appeal to the carrier's millennial target. The hours of operation are set from 4am till 8pm (Monday-Friday) and from 4am till 7pm (at the weekend). The latest updates can be found on the official website of Virgin Mobile USA where you need to open “Contact Us” section. The main aim of the page is assist customers with frequently asked questions or issues.
- Note that if you’re troubleshooting your phone or just want to figure out how to use your device, the My Account app on your Virgin phone features a support screen in addition to menu options for checking usage, managing your plan and adding money to your account.
- My frined did an online chat with virgin mobile to help find the perfect phone and now i want to but my problem is i cant find it and she said it would just pop up and it didn't help i need help right away.
- Those who don’t feel like calling to the customer support or completing an online form can submit a written request and send it per post.
One of the features of VM unlimited plans is that, unlike many its competitors, the company includes streaming music to the package with limitless minutes, texts, and gigabytes of data. Phone Number: To get in touch with Virgin Mobile Live Customer Service, see the phone numbers below. Refer to Get Human resource where you can find the contact information of a great number of companies.
Refer to other contact options offered by the telecommunications provider (for example, phone number). Refer to other contact options offered by the telecommunications provider — phone number or mail. Sometimes, that's all right, because Virgin's website provides just the answer you're looking for. Sprint owns this no-contract carrier and provides the company its large coverage network and access to dozens of thousands of retail stores across the nation. That call took 6 minutes.
If you stay on the line for phone support, a recording will then suggest you take the battery out of your phone and put it back in, saying that doing this may solve many problems you're experiencing. If you would like to speak to a real person about the above questions – or similar questions or issues – use our live chat service and if we are not able to help we will have someone call you. In 12 minutes, a rep responded with a detailed answer to my question.
We gebruiken cookies om inhoud en advertenties relevanter te maken en je een veiligere ervaring te bieden. We hope they resolved your issue successfully. When I asked what apps I could use for music streaming that wouldn't count against my data plan, she sifted through her resources and named several, including Pandora, Slacker and Napster. When she couldn't, she forwarded me to a tech-support representative based in Mexico.
Ultimately, after sifting through a 302-page manual, the rep in Mexico said he couldn't find precise instructions and suggested that I search YouTube for an answer or call Samsung. Virgin Mobile Headquarters/Corporate Office, 10 Independence Blvd #200, Warren, NJ 07059, United States. Virgin Mobile does not provide fax number. Virgin Mobile has crafted an image as a mobile carrier for budget-conscious millennials.
Com website is a portal for new and existing U. Com/VirginMobileUSA and write you the message there. Copyright 2013 Customer-Service-Live. Did our instructions work?
Virgin Mobile's phone-support system seems to do whatever it can ahead of time to keep you from talking to a human being. Virgin Mobile's phone-support system seems to do whatever it can ahead of time to keep you from talking to a human being. Virgin also has a series of FAQs that cover other aspects of its service, like explaining how its no-contract plans work as well as basic tasks like blocking a number.
Virgin Mobile is known to have a good customer experience when compared to others in the industry like Boost Mobile, Metro PCS or Cricket. Virgin Mobile makes it a point to direct its customers to the company's website for customer support. Virgin Mobile provides no Email for support inquiries.
It seems that a lot of those savings must come at the expense of support staff, as the carrier goes to great lengths to keep you from talking to a live person. Just remember that written inquiries are handles within a 1-2 weeks period. Live representatives are ready to answer your questions 4 a. Logically, there might be some questions regarding the product which you’d like to clarify. Meer informatie, zoals over hoe je je instellingen kunt aanpassen, vind je hier:.
They may also add additional support numbers for customers to call. They offer additional discounts on smartphones when you sign up for Virgin Mobile unlimited plans. This is Virgin Mobile customer service contact details with tips and shortcuts to get the fastest response and technical assistance. This page is dedicated to assisting customers to speak to a real person via live chat or phone.