Contact Apple support by phone or chat, set up a repair, or make a Genius Bar appointment for iPhone, iPad, Mac and more. For product inquiries, technical support, and legal questions, here are all the. You can buy online, chat, or call (800) MY–APPLE (800–692–7753), 7 days a.
- A customer calling in, mostly those who were less than average when it comes to operating technology, truly felt comforted and almost seemed to not feel as bad about their issue at hand.
- After 10+ year as an apple freak, starting with a g3 desktop I've hit the end of road with what once a top notch company.
- All that matters is if your issue was resolved or not.
- And once the screen cracks, as it will, the warranty is void.
- And yes within 2 weeks they provided me a new IPhone 7.
QUALITY AND SUPPORT OF THIS BLOODSUCKING CORP IS AT ALL TIME LOW. Received it two days later. Safari has not been working properly on my new MacBook Pro for months. Self-Posts Must Foster Reasonable Discussion.
Countless arguments in meetings with management about how diving attention between multiple customers is dividing your customer satisfaction rating, and how robotic the H2H plan was (in theory it's great but when used as a script, we sounded like an Indian call-center). Did I mention I'm still paying for apps and iCloud space I cannot access? Fastly error: unknown domain mobile.
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Or to put this in proper perspective, a mere fraction of what Apple spent to develop the special box to keep pizza crusts from getting soggy in the employee cafeteria in their new corporate palace. Partner with ConsumerAffairs for Brands If your company has a page on our site, we invite you to to respond to your customers directly. Purchased an Apple Watch at a yard sale, the previous owner who I firmly believe was the woman at the yard sale forgot to shut off her iCloud lock.
That’s a fair amount of data that you don’t know the contents of. The call lasted 7 minutes. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice. The senior tech asked me to do a upload - ok. Their practices and customer service are egregious.
I had soooooo many snippets for just about every scenario. I recall when Apple went out of its way to help and made it easy to seek help. I showed identification and he reset my birth date to the correct date.
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I confirmed via 2-factor authentication on my iPhone, additionally verified my email address by clicking the link and additionally entered ALL of my credit card information and logged into my iPhone where iTunes works via fingerprint id (still) and you need a few days? I don't work for Apple, but I do chat for a living. I had a problem where my power block for my rMBP wouldn't work.
Helped customers with technical issues dealing with iphones, ipads, and ipods. I am not seeing anything yet on if you’re able to set what they can specifically can control. I asked, does Apple think it has any obligation to notify their customers that their account info was compromised? I called back to Apple Care and after waiting on hold for 25 more minutes a new technician answers.
Then I noticed the email that Apple sent to my account to ask me to click on the link and the more I thought about it the sillier it seemed. Then like I said she was smart enough to know who to hand me off to and did it promptly. There's actually zero empathy in a forced empathy statement that comes out of a boring protocol.
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They refuse to fix or replace it. This company has all the amenities that one could wish for and decent pay as well but the management tries to sacrifice customer satisfaction for numbers. This includes their own, proprietary IOS operating system. This is a throwaway account because I can't risk my job by criticizing Apple like this, but it's been one of the biggest frustrations about working in chat support.
This job was located at home which was a pro. Unfortunately, you have to weed through vendors, burned out employees, and advisors who don't care enough before you find the ones who do care. WELL I DONT KNOW HOW TO DO THAT AND YOURE NOT HELPFUL!
But none of this mattered because Apple had come up with their own solution - they offered me a choice of a $3500 check or $5000 of Apple equipment at retail price (which actually translates to less than $3500 at their wholesale or manufacturer's price). Called me and told me that Apple had come to the conclusion they could not fix the problem. Chat does the same thing as phone support, which I think doesn't make much sense, but it can work out.
- ") It's supposed to help put the customer's frustrations at ease — sort of a way to ensure that they know where you're coming from, and hopefully calm angry customers.
- "Sir please call back in 8 hours and we will try again.
Apple doesn't care about their customers, the agents are rude, condescending, and do not listen.Apple help desk number, Apple help desk phone number, Apple tech care number, Apple tech care phone number, Apple tech support telephone number, Apple technical support telephone number, Apple phone number, Apple not working, Apple troubleshooting phone number, Apple troubleshooting support number Apple tech support, Apple tech support number, Apple tech support number usa, Apple customer service chat, Apple customer service phone number, Apple number 1-844-87O-4Ol7 Apple phone number, Apple technical support phone number I 844 87O 4Ol7.Apple security services failed to locate my stolen iPod but is succeeding in not allowing me to use my iPhone and MacBook Pro.
- 'Mmm, yeah jeez I know how much it sucks when you can't charge your laptop mm.
- ("You need me to turn off Wi-Fi?
They are indeed human, but I don't think they have much technical knowledge and they have pre-written scripts to reply to certain problems (maybe they don't even type out some replies, just copy and paste them). They are more dedicated on their work and can service your devices onsite or remotely. They are well trained and have a long list of SOPs that they have to follow, which can lead to some canned responses sometimes. They do have to handle multiple chats though.
In these 7 weeks I haven't been asked anything at all to verify me, no communication whatsoever except for the advisor telling me to wait, they're working on it. Ironically I broke my wrist in December after slipping on ice one block from the 59th St. Is still widely used amongst AppleCare Support. It is a great feeling to be able to provide exceptional customer service to Apples customers. It was the most fought and missed metric across our reps, hands down.
No matter which door you go in through (and I've tried them all, even Investor Relations and HR) you end up with one of their utterly useless and frustrating Customer Service Reps, who will run you in Applespeak circles no matter how long you spend on the phone with them. No worries, together, we will find the best solution to get this issue sorted out for you. Note that certain features are available only in select countries.
So I start telling her we've already done this and I was told I can't get a new phone over here anyway. So I'm in Italy for two months, doing an Au Pair gig for the summer. Source: I was a trainer at Apple. That's how I feel too.
Because it doesn't take 9 FREAKING MONTHS to get an account re-set!
If this is true and the Manager of Apple's premiere flagship store can't connect directly with one of their top executives it would go a long way towards explaining why Apple is so dysfunctional. If you are a business or professional user, visit the or call 1–800–854–3680, 7 days a week from 7:00 a. If you have a tech question, please check out! If you weren't Apple, you weren't allowed in their areas.
My brand new i7 (just 17 days old) home button, the only uncovered piece (by any phone case ever made) broke after falling less than a foot onto a tupperware lid. My point is that in the grand scheme of things, a few extra words from them to try and be nice to you is not the end of the world. No company wants their employees twiddling their thumbs for three minutes waiting for someone to type their paragraph when there are other customers that need help too.
We may approve your post if it is a high-level issue that can't be found on page 1 of Google. We’ll keep you in the loop about important consumer news, new buyers guides and top product recommendations. What do you think the point of 2-factor authentication is? When I called Apple, they were dead silent. While they may not be under any legal responsibility to notify their customer, I would think they would had a civic obligation.
- I think his telling me to hang up, sit back, relax and meditate and the password would come to me was his giving up.
- From my experience the answer is a resounding YES.
- And maybe too much time on focus groups or research.
I submitted another request to account recovery, and was informed I would have to wait another 2 weeks to receive the same info I was promised on 2 previous instances which never came. I thought well that's pretty secure. I urge you to look into adding this functionality. I was billed for an automatic renewal that I did NOT sign up for. I went to the developers website and found the same iOS SSL is part of Yosemite.
Better hire 3rd party Apple technical support technicians / companies from your country. But I don't want her getting half answers, and misdirections, when she is trying to her studies done. But as far as I can tell after 5 mos of dealing with her, she's just an upgraded AppleCare team member in disguise.
Yeah, I saved everything for the last minute so I didn't have time for this. You can buy online, or call (800) MY–APPLE (800–692–7753), 7 days a week from 7:00 a. You're taught to identify your own personality type, how to identify customer's personality types quickly, how each type interacts, and how to essentially be someone else for the sake of your customer when necessary.
Find out how to get additional technical support and hardware service options for your Apple products. For Apple products is available beyond the initial 90 days. Having problems loading music from my Windows desktop to my iPad or to my iPhone. He basically skipped all the formal crap and just told me what to do and it worked fine.
I wondered this too so I started asking semi-random questions like where are you guys located? I'm having issues with redeeming an iTunes gift card for our family account. If someone had a more involved question, we would try to get right into the issue, then, if there was a period of time while we were waiting for a test to finish or something, we could engage in small talk.
It's an empathy statement that supposed to make reps sound more human instead of the generic robotic statements that are normally given. It's not as updated as the Android phones can be. More than 4 hours on the phone with them.
Content which benefits the community (news, rumors, and discussions) is valued over content which benefits only the individual (technical questions, help buying/selling, rants, etc. Cook a lengthy letter filled with specifics - dates, names, micro details in the hope that the ever growing chain of mishaps and missteps would set off an alarm, as one would expect of any CEO looking at what should appear to be a major customer service fail.
As someone who was on the pilot team for Chat Technical Support and did it for a few years, this is one of the reasons why I left AppleCare to become a Genius in the store and never looked back.Based on 3,981 reviews 5 stars 4 stars 3 stars 2 stars 1 star Ratings by category Work/Life Balance 3.Because I had everything backed up - not only to an external hard drive but also the elusive iCloud.