Find Delta contact information and the Delta phone numbers for each department. Reach Customer Service, SkyMiles®, Cargo or Corporate Information Depts. At Delta, we strive to be accessible to all of our customers — in all of the places we fly. Chat with our online agents real-time.
I have used the same pieces, and never varied in the number that I would tote with me so as to make my trip comfortable, and my pet's travel safe for all. I must now stop carrying a purse, change to a single bag and a pet carryon, and on top of it be charged $125 each way for the right for them to tell me I now have to check another bag for an additional fee of $25 and even bump my checked baggage from 1 to 2 which then costs me $35. I see that your reservation is finalized.
On two flights in 23 hours, I am subject to FOUR no-crate, in the lap (and in everyone else's lap) "support animals. Or international government imposed taxes and fees of up to $60 may apply on arrivals and departures depending on the itinerary chosen, and are payable to the appropriate airport authority. Passengers have access to premium entertainment with an 11 inch seatback screen.
Avoid calling on the go unless absolutely necessary. Btw, I recently had this experience with Continental where they charged $20 for the first bag you check in. But there are some suggestions I MUST MAKE for all travelers with dogs on hold: 1. Can someone help me find the answers?. Com Bones if they were easier, but overall a positive experience with this airline.
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Like a lot of you I spent 2 hours on the phone with delta booking my flights,I was traveling with my 4 year old grandson and 2 small dogs,I was told I needed a certain size crate to make sure it woud be acceptable on all delta flights and if I got first class tickets there would be more then enough room,The first flight went smooth other then they messed up on seating, The second flight all shit broke lose,we boarded the plane and my pet carriers would not fit under the seat they did sit up against the seat and out of the way for are legs,the flight attendant said the cage had to go under the seat I told her they didn't fit,the seat was 9 inches off the floor the cages were 11 inches high,it took 3 people to push the cage under the seat they smashed it together and pushed it down causing the bells on the dogs harness to get snagged on the top of the carrier, so my dog couldn't even lay down for 3 hours!
I don't want her in a place surrounded by dogs barking and cats, even if they're all caged; it would shock her too much. I even had a pilot text me once to say that he had seen my pups loaded and they were doing great! I have been more than satisfied with both services, & their customer service has been incredible every time. I have used the same pieces, and never varied in the number that I would tote with me so as to make my trip comfortable, and my pet's travel safe for all.
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Living in Los Angeles without a yard, I clean up after my dog 10 times a day and know the decency that comes with it. Maybe flight attendants/staff are more lenient during the holiday season too. Maybe its time to go Greyhound. Military with active transfer orders, as well as emotional support animals that comply with federal regulations.
Worst experience I have ever had with Delta!
Delta sucks all the way, and i do not recommend the airline to any of my friends. Deluxe skin care products are also available on-board. Does anyone know if this is possible and is the fair hight?
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The people at the desk were curious to see a hamster, but very polite. The plane leaves without me but with my luggage. Their flight was changed without any notification or approval by my husband and I. They left Sunday and arrived in NY on Monday night.
I train my dogs and get them used to the carrier before hand. I want to take my cat to Germany and have reviewed the Delta website extensively and called them 4 times. I was informed they would fly in a climate-controlled room with a dim light so they weren't just thrown into the plane in the dark and cold. I'm just hoping the flight I have booked on another airline later this month is better. If not for the other stuff, I would not have mentioned this at all.
- I am going to persue this with legal councel and sue Delta for the pain & suffering and emotional upset I have suffered through this whole process.
- I waited for an hour, long after all the other luggage had come out, until finally I asked a sky cap to go get the dog.
We gave her a sedative to that she will sleep during the flight because she does not like confined spaces. We just moved to Puerto Rico and waited to get our place before we flew our dog down. We may receive compensation when you click on links to those products. We phoned Delta twice, and even went to the airport and talked to a person at the Delta-Alaska desk, to make sure we could bring our hamster up to Alaska (where we go for summer work).
If that wait time is unbearable, see below for alternate routes to speak with an agent. If they meet these criteria, they will be charged as only one pet. If you don’t have a reservation, say “I don’t have it,” and you’ll be transferred to an agent. It is true it is little bit expensive and I don't know if Delta provides oxygen masks for our animals just in case!
It was humiliating and terrifying all at the same time. Its right what theo wrote, delta is the worst largest airline in the world. It’s a toll number, and it will cost you to make a call to the airline. I’ve had amazing support from phone reps as a result of being pleasant and polite — and saying two magical words: Thank you.
The agents were working hard to rebook the flights necessary for the animals they already had, which was great for their owners. The airline was easy to deal with since we were able to send them a digital letter via email. The app then automates the dialing and wait process and calls your phone when it’s time to speak with a live agent. The bag is the same size as my handbag, and fits under the seat. The booking was from Honolulu to LAX to Salt Lake to Ontario.
Just because they YELL at us, it does not make them right. Just coming here from CT is was $400 to bring my dog to Portland. Just flew my 11 lbs Pomeranian on Delta to Bermuda & had a great experience.
Try again later, or search near a city, place, or address instead. Tuesday was 5 hours, Wednesday was 5 hours and so far today 2 hours 47 minutes. Unlike with other airlines, you don’t call the customer service number. Voice recognition systems are (unfortunately) becoming more common.
- A dog under the seat costs more than my ticket.
- After that, nobody cared about my dog.
- Aircraft availability is limited, so requests at least 90 days in advance are preferred.
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- Also also, i hear greyhound sucks.
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And then was not allowed a carry on.And yet if you speak to anyone at the airline, they actually defend their customer support as "jus being busy.
Must not exceed 62 inches or 157 centimeters. My son is overseas and extended his deployment. Need help finding a pet friendly hotel, restaurant, or animal attraction? On arrival to germany i picked up my luggage and began to wait at the pet pick up area. On the first leg, I was told I had to be removed from my upgraded seat and put in the back corner of the plane, that there was no time to grab my purse or his treats and toy.
They told me I could do it there. They value life at 50 cents a pound! This allowed me to buy a cat carrier that I was sure would fit. This kitten had clearly not once been checked on, and over a week after "the incident" Delta is still unable to give us any answers, though they claim a full investigation is being completed determine what happened.
And thank you for not only learning our dogs names but also their nickname,Es so our dogs felt loved.And the reason why they yell is simple: they know they've made a mistake.
Com as well as spoke to customer service to make sure my 17 year old lab who weighed 92 lbs. Contact Delta Cargo customer service to find out about the the shipping services Delta offers, including Delta DASH, Pet First and Delta Cares. DO NOT PUT YOUR PET IN CARGO WHERE YOU CANNOT TEND TO IT. Delta really--Why $150 ech way for a dog that will be under a seat---Can someone explain to me why?
Stay up-to-date with the latest promotions and fares. That being said, I did eyeball it and I'm sure the large sturdibag would fit fine under the seat due to the squishy top. That being said, I find that selecting option two for changes to an existing reservation, followed by selecting option one for reporting my flight is delayed or canceled, reaches an agent the quickest.
At 5:40 pm I received a call from one of the Delta reps stating that they found my dog in his crate breathing but unresponsive.
Every response is different and sizes of acceptable carriers range from 18"x12"x12" to 14"x14"x10" but Sherpa's "Delta" carrier is 18"x11"x10. First Class – Up to 8 inches of extra space for legroom alongside 5. He called the flight attendant and pointed out the carrier. He had diarrhea and it was never attended to. I also stopped by my local airport (with my service dog) to find out if I had done everything I needed and to check on some of the confusing policies.
She finally arrived in Honolulu in the afternoon (36 hours later) with her kennel full of pee and poop. She finally made it to me, and she was okay, but her crate was totally soaked with the same paper the breeder sent her with (it wasn't changed? So I called back later to see if I could get an email and another agent said it would be impossible to get "Wayne" on the phone, or the supervisor's name, or an email of which I could show when I check in!
Effective May 21,2016 for travel departing on or after September 19, 2016, Delta Comfort+ will also be available in booking for select flights to and from the Asia Pacific and Latin America/Caribbean regions. Effective May 21,2016 for travel departing on or after September 19, 2016, Delta Comfort+ will also be available in booking for select flights to and from the Asia Pacific and Latin America/Caribbean regions.
The breeder was also shipping her brother to Florida. The credit card offers that appear on the website are from credit card companies from which ThePointsGuy. The experience started to go downhill quickly.
People, if you take your pet, consider american airlines, its the best for pets and for yourself. Prices are per person, based on double occupancy accommodations. Shame on Delta for taking nearly a MONTH to refund my money also. Share your thoughts - we're here to help in any way we can. She didn't look too happy either.
We saw tons of dogs/cats from 5lbs to 25lbs in every size/type of carrier at the airport. We're supposed to be flying to California in 4 days, and we realized my dogs current kennel is too small. When I showed up at the airline to check in, the Delta agent said my dog could not fly because the combined weight of my dog in his carrier was 114 lbs.
The luggage was treated better than he was. The only thing is no one told me to take them to delta cargo, which is a different building from the actual airport. The people at the check-in desk were very sorry to hear that we had been given different information, but when they looked up our two flights, they could see she would not be permitted on one of them.
To enjoy extra legroom, Sky Priority® boarding access and complimentary beer, wine, & spirits, select the upgrade banner below and continue with your purchase. To ensure that you are placed in the queue for a complimentary Delta Comfort+™ or First Class upgrade, please check the box(es) in the Request Upgrade section below. To ensure your pet's comfort and safety and your peace of mind, review weather, health, and pet carrier requirements on Delta's website.