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    1. But I already have one tech site that may write an article about this and others experience with Microsoft.
    2. Can you dm your GT and a picture of your "Detailed Network Statistics"?
    3. Wait on the line for an Xbox representative to answer your call. We are actually seeing the issue with Fifa resolving for some currently. We focus on smart growth with an emphasis on automation, data driven engineering, cost-effectiveness and environmental sustainability including delivering the. Why are you so surprised that M$ is treating you this way with your first world problems. You also can buy a used Xbox 360 from a gaming store such as GameStop. You bet, she said.

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      I don’t want to be without a console for a week, and I spent the better part of a night and a morning updating the console and all of the games I bought. I feel slighted by a company that I have backed since, oddly enough, day one. I finally found the right person after an hour or so on the phone. I got put through to another person who could not help and got transferred again. I have spent well over $10,000 on Xbox products over the years.

      I know you do not do support, but please bear with me and read this letter. I made it simple for her and told her about the broken controller in a few words. I paid for my shipping, and they pay to send it back.

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      I told her this was unacceptable and wanted to speak with a supervisor. I use the online chat option. I waited with much anticipation for this newest Xbox launch and am an avid 34 year old gamer. I was on hold for around 30 minutes and then got a human to speak with. I was told that I WOULD HAVE TO PAY for my own shipping to fix a broken/defective new product. I will make this as short as possible and will go into more detail upon request.

      I wish there was a Halo or Gears for launch. If Microsoft has really left a bad taste in your mouth ask for a refund (like Swiss has already mentioned above) I guess. If it wasn't under warranty, you'd be paying 100$ for a general repair. If there are no categories that fit the nature of your inquiry, you may post a new question or message to the forum after signing into your Microsoft account.

      It is the principle that matters and if you just give up like evryone else then nothing will ever get changed. It's not our fault you wasted a day or so waiting on the phone. Jekyll: I know I have, but that's the point. Jekyll: I know I have, but that's the point.

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      I am appalled at the current policy that Microsoft has given me regarding sending back my defective controller. I am happy to report I now have a pre-paid slip to send back my Day One Edition controller. I called Microsoft support and waited 2 hours before being disconnected. I called back again and waited 2 hours before hanging up.

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      This was right when you turned on the console? Use of this site constitutes acceptance of our and. Use the following search parameters to narrow your results: subreddit: subreddit find submissions in "subreddit" author: username find submissions by "username" site: example. Use your degrees to ship the controller back.

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      This does not seem to make any sense to me, or anyone else I have spoken to, including the supervisors I spoke with. This includes phone, email, and live chat support. This is why you don't cave in and give up folks. This letter is going out to multiple people and websites in order to get proper exposure.

      • (btw I can do this because I drive a lot for my job) I guess my options are not going to change.
      • A Xbox support representative or other Xbox Live user will then respond to your message shortly.
      • And I have been using the other controller silly!
      • And reposts will be removed at the discretion of the mods.
      • And they don't make the rules, they follow them.
      1. Can you dm your GT and let us know anything you have tried?
      2. Click on the contact method you want to use for consulting with a representative from Xbox Live.
      3. I can't tell what's worse, you actually buying 6 of the launch titles or not just use your other controller in the meantime. I can't tell what's worse, you actually buying 6 of the launch titles or not just use your other controller in the meantime. I didn’t plug the Day One Edition in until my brother came over for some gaming. I don't think so, but it might as well be. I don’t know about you, but I expect that my products work when I receive them.

        I actually bought the separate controller a few days earlier from Best Buy because I wanted to get a hold of it and, you know, be geeky! I also bout a separate controller and 6 games. I am a 10 year member of Xbox Live and have been an Xbox supporter since the original Xbox.

        Memes, image macros, reaction gifs, polls and petitions are not allowed as posts. News, reviews, previews, rumors, screenshots, videos and more! No advertising, selling, buying, trading, or begging for anything. No voice mail messages are allowed during the day so she took my note by hand. Principle policy and consumer fairness all took a turn for the better today.

        Follow the steps outlined in method one to access the Microsoft chat feature. Follow the steps outlined in this article to learn how to contact Xbox Live. For example, if you want to cancel your Xbox Live membership, click on “My Account. For the party issues can you send us a picture of Settings>Network>Network Settings>Detailed Network Statistics and NAT? Friend request posts and Preview program request posts are not allowed outside our official mod threads.

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        • Before contacting Xbox Live, try to resolve any issues you may have by browsing information in the Xbox Support forums at.
        • Being part of this team you will maintain and develop your deep technical expertise.
        • Brewhawk: you obviously don't know business blowing 900 bucks on a console that's making you pay more money for shipping.
        • But I already have one tech site that may write an article about this and others experience with Microsoft.

        You can also make the argument that COD and Madden are worth it. You can cancel email alerts at any time. You do not understand basic business principle, geeesh! You have to install a new one, which you can buy from Amazon.

        Common contact methods include live chat, support forums, Twitter support, and telephone.Due to confidentiality reasons I cannot share the email I received but I spoke to the head of the Microsoft Customer Advocacy and Exception Management Team.Enabling piracy / jailbreaking / hacking / fraud / account trading and sharing / region switching e.
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        If you are experiencing problems with Xbox Live, or have an inquiry about your Xbox Live service, you can contact Xbox Live directly to receive additional support or to speak with a live representative. If you log out and log back in do you still see this? If your still seeing this can you dm your GT? Is that a true Microsoft support person that I am dealing with?

        Self Promotion and posts or comments that you have a financial stake in are not allowed, unless you meet our conditions for self promotion. So I did what any upset slighted consumer would do, I went straight to the top. So i did self repair request on the website site and at the end it said a packaging slip was sent to my email. So i got back online chat because i refuse to pay for shipping. Strong understanding of Xbox Live services like XIM, VOIP and Chat required.

        That apparently is not an option for my case. That's not waving it, it is simply letting them know that I know business. The Xbox contact center is open between Monday and Friday from 9 a. The point is that there is a fundamental flaw in their return process. The service usually doesn't effect all user's. The views of the moderation team do not reflect the view of Microsoft or its subsidiaries.

        • I have a defective Xbox One Day One Edition controller that has a B button that sticks badly.
        • This was very unacceptable for a few different reasons.
        • Browse through and click on the forum conversation that best fits your inquiry.
        • They used to be really good at actually dealing with things, but now it just all seems like everything is scripted to be "your buddy who wants to help" rather than actually listening to you and giving you anything useful.
        • So tl:dr I got screwed out of my day one controller.
        Everything related to the Xbox One.

        He also stated that they will review this policy and maybe change it because I am not the only one who is affected by this issue. He told me to call back during the week but said that nobody would or could change what the system said. He, of course told me that the system only showed him the two options that I had been given earlier. Honesty i would call back or something, you could had a idiot on the other end.

        K2theswiss: A few idiots on the other end! K2theswiss: A few idiots on the other end! Keep it civil and on topic - Posts must be directly related to Xbox One.

        Fielding those inquiries via phone, email, and live chat. Follow the on-screen prompts to connect with an Xbox Live representative.

        I possess 3 degrees including a master’s degree in business/marketing. I pre-ordered my unit from Wal-Mart and went to the midnight launch to pick it up. I spent 75 more minutes on the phone. I spent an hour on the phone with Lewis.

        They have no idea when more will come in. They said I either pay for shipping the defective controller back or send in the whole unit and then they would pay for the shipping. They seem to be repeating the standard responses and looked more like a barely 14 community volunteer. They will not resolve my problem and refuse to send me a pre-paid label for the controller.

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